1 reviews | Active since Oct 2010
Discount Premium
<p>I joined Discovery Life in December 2015 and was told that if I move my Insurance to Discovery as well I will get a 10% discount on my Life Insurance premium. I moved my Home and Vehicle Insurance to Discovery In Janyary 2016 and have struggled since then to get my 10% discount on my Life Insurance. I phoned myself, my broker phoned and I have signed and completed numerous documents that my broker send me but still no discount which now stant at almost R600 saving I missed out on.</p> <p> </p> <p>Is the problem with my broker or with discovery?</p>
Thank you for your post.
Kindly note that your complaint is being reviewed. We will provide further communication to you via email.
Regards,
Precious
DISCOVERY LIFE
Thank you for your post.
Kindly note that your complaint is being reviewed. We will provide further communication to you via email.
Regards,
Precious
DISCOVERY LIFE
The problem was finally solved and it was due to a lack of communication between my broker and Discovery Life.
I was very impressed with the speedy response and action from Discovery.
The problem was finally solved and it was due to a lack of communication between my broker and Discovery Life.
I was very impressed with the speedy response and action from Discovery.
Thank you for your positive feedback. We are glad to have been able to assist in resolving this matter.
We confirm that the complaint has now been resolved. A formal resolution letter will be forwarded to you via email.
Thank you for your positive feedback. We are glad to have been able to assist in resolving this matter.
We confirm that the complaint has now been resolved. A formal resolution letter will be forwarded to you via email.