Disappointing service

This is just a follow up to my initial post. To date I have not received confirmation that the vitality is active on my profile. After numerous calls and emails back and forth. Please revisit your procedures because this whole process has been awful. The last time someone by the name of Nokubonga from the complaints dept(?) called me and assured me everything will be resolved. It has not. At this point I don't want the vitality-that may change. But for now just make the process easier to join. Goodness!