1 reviews | Active since Dec 2017
Disappointing Communication
I was very excited to join the Discovery Group and their Vitality program, but the lack of communication regarding my Life application has been disappointing.
I have app**** over 2 weeks ago. I want to join Vitality and Virgin Active, and I am generally a very healthy person, living a healthy lifestyle. Because I use bloodthinners and have one functioning kidney (which I disclosed out of honesty), I naturally had to do some medical tests, which was done last Monday (24 Jan). On the Tuesday (25th) I was asked to send all my medical reports I had. I contacted the radiologists and my doctor to send all to me, and I have sent this to Len, personally, and via ***. ANd I even tried to get answers by emailing ***. Some of these reports had a Password, which I also gave on my emails.
I have been struggling to get feedback, and I really wanted to join the gym before end of day on 31 Jan.
This Monday past I have spoken to Len and 2 other individuals, both promising me feedback before days end. I emailed again later that afternoon, to ask what is happening, but I have not received any feedback. I am now sitting here writing a review, because I just cant get myself to try and email or phone and have to hold on for 30 min, trying to get an answer.
I am also considering changing my bank to discovery as I have been hearing good things from friends, but this experience with communication has me a bit worried.
We have escalated your complaint to management in the sales team. They will contact you with feedback.
Regards,
Habibah
Discovery Life
Best regards,
We have escalated your complaint to management in the sales team. They will contact you with feedback.
Regards,
Habibah
Discovery Life
Best regards,
Very disappointing.
Very disappointing.
I am a 33 year old male, with a pre-existing health condition. (which is quite stable, and I'm actually very healthy in general, working out most days and following a healthy lifestyle)
I was very keen to go the Discovery route with Vitality and change from FNB to Discovery Bank.
Because of my health condition which requires me to take blood thinners, I cant just change my medical aid, but I was advised I could take out a life policy from discovery, and then qualify for the vitality program. I was very excited, and even looked into getting Discovery Bank as well.
Unfortunately my life policy application was rejected (after 2 weeks of poor communication - see my review on Discovery Life)
This means, as a 33 year old, I wont ever be able to join Vitality health and thus, I dont see the point in changing my bank either as all these products go hand in hand.
Disappointed, and frustrated, and maybe my feelings are a bit hurt.
But this is probably how lots of clients wont make use of Discovery Bank.
I am a 33 year old male, with a pre-existing health condition. (which is quite stable, and I'm actually very healthy in general, working out most days and following a healthy lifestyle)
I was very keen to go the Discovery route with Vitality and change from FNB to Discovery Bank.
Because of my health condition which requires me to take blood thinners, I cant just change my medical aid, but I was advised I could take out a life policy from discovery, and then qualify for the vitality program. I was very excited, and even looked into getting Discovery Bank as well.
Unfortunately my life policy application was rejected (after 2 weeks of poor communication - see my review on Discovery Life)
This means, as a 33 year old, I wont ever be able to join Vitality health and thus, I dont see the point in changing my bank either as all these products go hand in hand.
Disappointed, and frustrated, and maybe my feelings are a bit hurt.
But this is probably how lots of clients wont make use of Discovery Bank.