Descrimination on an application

I app**** for Life cover through a lady Matsela Moloi on the 5th of June 2019 and through this application I wanted to join Vitality hence I app**** for Life cover. So to date I receive no update from either the lady that assisted with the application nor discovery. I keep calling and they state that underwriting team is reviewing my application - there is no indication why there is a delay with actually advising me on the decision. Not sure where I have been discriminated or what as all the doctors information requested was made available to them and previously I have been a member of discovery medical aid.