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Siyabonga N

1 reviews | Active since Jun 2020

02 May 2022, 20:27

Declined a Discovery Educational plan for the future of my kids

I opted for a Discovery education plan, for my kids, from a well trusted company. I’m shocked Discovery still treat people who have disclosed their HIV status, and declines my request, because they still think people with this kind of illness can’t live a long and healthy life. It’s always the case that they still think we will die easy. I’m not sure how they know when one will die, but looks like they know. This Discovery Educational policy i wanted it is for my kids, as to why is was declined, I really i don’t understand. I've been with Discovery for more 10 years and also have been on Diamond status for most of the years except for last year. Discovery have all my health details and I have never been to hospital since I started treatment or chronic medication. I feel the stigma will never go away anytime soon, if the company that deals with life treats and behave this way, its ridiculously disgusting. My partner took the same policy for our kids from EduX, and she did disclose her status as well, she was given a 6-month waiting period due to the existing condition, i would have understood if they did the same, but not from Discovery. I’m highly disappointed, and annoyed in this day in age we are still treated like this, i just wish i could change or move to another medical aid who will treat us like people. I ask for an educational policy for my children, because we don’t know what the future holds, we just had floods in KZN, i travel to work every day anything could happen. Discovery is taking the future from my kids to study when I’m no more. This is reference number: *** I received from Discovery when they declined the educational policy.

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Replies (2)
Discovery Life
Discovery Life's reply03 May 2022, 09:49
Official
Dear Siyabonga N 

Thank you for your review. 

As discussed, kindly note that we will investigate this matter and provide feedback to you via email. 

Regards

Precious 
DISCOVERY LIFE 

Discovery Life
Discovery Life's reply10 May 2022, 14:16
Official
Dear Siyabonga N 

We confirm that feedback has been provided to you on this matter and that the complaint has now been resolved.  

Regards

Precious 
DISCOVERY LIFE