PE
Pieter E

1 reviews | Active since Jun 2020

17 Jan 2021, 20:52

Debit order *****

My enquiry to Discovery refers for debit order *****.

Policy *** refers.

The monthly debit order date used to be on the 1st of every month.

I submitted a request during the latter of last year 2020 to move the debit order to the 15th of each month.

DURING DECEMBER 2020 TWO DEBIT ORDERS WENT THROUGH NAMELY ON 2 AND 16 DECEMBER WHICH REPRESENTS A DOUBLE DEDUCTION FOR DECEMBER 2020.

YOU THEN HAD A LAME EXCUSE THAT THE DOUBLE DEDUCTION INCLUDES THE PAYMENT FOR JANUARY 2021.

NOW ON THE 16TH OF JANUARY 2021 YOU DEDUCTED A PAYMENT AGAIN!!!!!!!!!!!!!!!!!

I DEMAND AN IMMEDIATE REFUND AND EXPLANATION ON THE DOUBLE PAYMENT MADE IN DECEMBER 2020!!!!!

PH EGELSEER (POLICY HOLDER)

I AM GOING TO TAKE LEGAL ACTION AGAINST DISCOVERY FOR DEBIT ORDER ***** !!!!!!!!!! Show quoted text

0
Replies (1)
Discovery Life
Discovery Life's reply18 Jan 2021, 10:16
Official
Dear Pieter E

We confirm that your complaint has also been received via email.  An email in response to the email correspondence has already been forwarded to you.  

Regards
DISCOVERY LIFE