Debit account without consent

Item: Discovery Life
Rating: 1
Author: Cayla H

Simple instructions are not followed through regarding cancelation of my account. Gave notice to them in September however still had to pay in October 2020. Vitality is ******** me and debiting account after numerous emails and calls for cancelation. Vitality has reactivated my account 6 times and "nobody" is held responsible. Easy to sign up but issues even after you cancel your account and pay cancelation fees. Becareful

Helpful (0)

Replies (3)

Discovery Life's replyOfficial

27 Oct 2020, 21:05

Your complaint was resolved and formal feedback was emailed to you. We have also escalated the matter to Vitality to assist with your query regarding the app.

Regards,

Habibah
Discovery Life

Discovery Life's reply27 Oct 2020, 21:05

Official

Your complaint was resolved and formal feedback was emailed to you. We have also escalated the matter to Vitality to assist with your query regarding the app.

Regards,

Habibah
Discovery Life

Cayla H's updateReviewer Update

27 Oct 2020, 21:30

Went to Virgin active today, Vitality has reactivated me again and got told a debit will go off as it is too late in the month to stop it. My account has been cancelled and reactivated 6 times! if I send in a cancellation again I was told we would have to pay cancellation fees again!! Why reactivate me without consent? Inconvenient

Cayla H's update27 Oct 2020, 21:30

Reviewer Update

Discovery Life's replyOfficial

27 Oct 2020, 22:01

I can confirm that Vitality is cancelled from your Discovery Life policy. The Vitality Team will be in contact with you to assist further.

Regards,

Habibah
Discovery Life

Discovery Life's reply27 Oct 2020, 22:01

Official

I can confirm that Vitality is cancelled from your Discovery Life policy. The Vitality Team will be in contact with you to assist further.

Regards,

Habibah
Discovery Life