DEB_Claim Withdrawal

I have recently resigned from my previous company and wanted to withdraw my funds from Discovery, filled out the form as requested.

This process has been taking 2 months now and on various occasions when calling in to find out the status of the withdrawal, i have been told that the team is in a meeting. Just to clarify, i called four times in 1 week and on each occasion the team is in a meeting.

Last week Thursday(2019-12-05) i called in and eventually after 15 minutes on the phone i got to speak to a supervisor that promised i will be receiving a mail which will be sent to the complaints department, this also did not happen and i only received this today(2019-12-10) without a reference number. Again...appalling.

The service received from Discovery is as appalling as Eskom at their worst with refusal of cooperation with a member that invested in discovery. Discovery is VERY quick to take your money but when it comes to providing service their are absent.

Discovery seriously needs to approach their investors more frequently and assist them as the investors rely on Discovery. Absolutely pathetic company. I am strongly on my way to remove everything i have at Discovery