Customer care is dissapointing

Sad that there is just 1 or 2 people in Discovery trying to assist you. And because of this it is impossible to talk to them. All e mail replies is NO REPLY addresses and bounce back. For 2 days now my login profile has been block. THEY NOW TELL M E....I must sort it out with THEIR TECHNICAL DEPARTMENT!! Absolutely unacceptable. I am the client putting their bread on the table WHO IS THE SERVICE PROVIDER?