****py Service

I have tried to change my banking details,advising that I have a new bank account and therefore require the debit order to change.I was emailed a document ,requesting to complete and attach a bank statement from the new bank.What frustrates me at this time is,when I took on the policy no bank statement was requested then.I do not have the time to visit a branch to collect a bank statement for changing bank details with DISCOVERY! The account with the other bank is closed and there is no money available ,hence the reason to change to the new account but DISCOVERY prefers prolonged methods to resolve such things.<br> We consumers do have other things to do,you need your money just as much as i require the policy.I want this changed without me visitng a branch to request and pay for a bank statement