***** sales consultant from Discovery

<div>I received a call from Lindiwe and she told me that she is working for Discovery and would like to follow up if I am still happy with my policy cover that I currently have. I explain to her that yes I am happy, however I need them to make corrections on my 3 children's details i.e. surname and date of births were not as per their ID documents. she asked that I should forward my banking details, children's birth certificates and my ID copy in order for her to check and amend. Little did I know that she was on desperate for making sales for her benefit and is full of *******ion. she did not even bother to amend any details but she opened a new policy that is R191.00 and I was only paying R144.50 and next year I am suppose to get a cash back because it will be my 5th year. I was not aware till yesterday on the 13 October 2020 when I received a call that I have not paid my R144.50 and I told them that they have debited R191. When I call Lindiwe she confirmed that the premium has increased? but I did not received any notification. Now she is not taking my calls, I even asked her on the 10th September to email me the amended documents to sign, she responded via whattsapp that she will call me- but no response as yet. Can Discovery please sort this mess out, if the consultant are desperate like this not helping us its not fair at all. I even have all the proof communication via whatsapp and Lindiwe's number is ***. All message on whattapp are blue ticked - no response? please assist? What must I do with two policies now?</div>