Copy of life cover

Ive asked for a copy of my life policy document which i still havent recieved, quick to get the sale but when we ask for our stuff we get ignored. Just send me a copy of my canceled life cover as i have requested please, ive paid you guys for years and you made revenue of me so please just send me the copy as i need it urgently, thanks also if you do still care about customer services in this country cause everything is going to ****.