MW
Merchell W

1 reviews | Active since Apr 2009

29 Mar 2017, 09:59

Contacting wrong person

<p>My husband has received 4 or 5 calls now from Discovery Life about an appointment for Mrs Crafford. He tells the operator they have the wrong phone number and then they even follow up the call with a sms confirming the appointment for Mrs Crafford. The sms gives a name Refilwe Raolane and phone number ********** . I have phone this number 3 times already and the call is answer by a voice mail called "audex"</p> <p>I left a message to say they have the wriong contact details but nothing seems to happen. Today just after 7am he got a sms again about the appointment for Mrs Crafford and to remind her to bring her ID with.</p> <p>Please sort this as the real Mrs Crafford maybe gave the wrong cell number or the agent wrote down the wrong cell number. ********** 361 belongs to my husband and not Mrs Crafford</p> <p> </p>

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Replies (3)
Discovery Life
Discovery Life's reply29 Mar 2017, 10:35
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback to your via email.

Regards
Preveshen
Discovery Life

Discovery Life
Discovery Life's reply30 Mar 2017, 13:35
Official

We confirm that your complaint has been resolved.

A formal feedback has been sent to you via email.

Regards,

Preveshen
Discovery Life

Discovery Life
Discovery Life's reply31 Mar 2017, 13:39
Official

We have also responded to you via email with a formal response to your complaint.

Regards

Preveshen
Discovery Life