Complaint on terrible service ever

Took the life policy in 2005, Discovery broker provided false benefits which has been chopped and changed by various brokers to suite the company not the client.Premiums grow up by 10.90%and my annual capital benefit by 3% changed from CPI.Requested the review of the policy time and again latest in December 2022 as I'm a pensioner now,to suit my pocket all was in vain.June unaffordable 10.90% increase kicked in R1212.19 amount from R1089 without any discussion with me hence the dispute.This was a knock to Discovery door as they didn't receive the bonus payment from me to sustain their business and this made them to liaise with me.This amount is previously quoted down from R1926.27 with duplication of payment to the benefit in the policy that could be asserted and be covered by the capital amount under access cover on Severe illness instead of paying separate premium under one cover,and this get incorporated to one big premium. Now policy is cancelled after 18years of service paying the huge premiums to Discovery as premium not received whilst I was promised that the broker will liaise with me to sort this and they will extend the cancellation period for further 7 days whilst sorting this out with the intention of getting suitable products which inline with my current status as a pensioner.Been complaining and complaining but seemingly no one is interested to this Old lady's complaint.What happened to the service providers in the financial insurance company?????Or it depends who you are Very hurt and disappointed this money should have been put on for my retirement not this. I was safe guarding for my bond property,on death my kids must'nt be on the street.My husband was taken off from the Policy without me knowing,however he passed on,on the 8 May 2019 Null & Void I suppose.Yhoooo