Complaint about Life Cover

I wish to express an utmost disappointment in the manner in which my aunt's life cover pay out process has been handled between company called 10X and Discovery Life.

My aunt passed away over 12 months ago, and at the time of her untimely death she was working for the company called Kamvalabantu. The company's pension scheme for its staff members is managed by 10X. When 10X took over the fund, they failed to inform the Kamvalabantu organization about the additional requirement for staff to complete a Nominations Benefit Form, specifically for the Life Cover. Instead, staff were asked to complete the nomination form from 10X. To date, none of the staff at Kamvalabantu have been made aware nor explained about this requirement, nor has it been furnished to them.

My aunt duly signed the nomination form which she was asked to complete, signed it 2019 and submitted to her employer Kamvalabantu.

After a whole lot of run around and being send all over, my cousins have been provided varied excuses and excuses by 10X. They have suffered an entire year, with not much as food and live on handouts since the passing of their mother (my aunt).

10X is refusing to pay the Pension to the 4 kids which are rightfully listed by their mother on her nominations beneficiary form. Discovery Life is refusing to pay out the Life Cover. My aunts kids are suffering in the process. With yet another Christmas around the corner, they have no hope. Their hope died when their mother who was the only breadwinner died. They suffered to bury her, and borrowed monies from people who are now running out of patience and want their money.

I am hoping that this reaches Discovery Management, and that they can intervene.