Complaint

I called Discovery Life on Monday requesting an increase on my cover and obviously my premium. Forms were supposed to be sent to me by Jade and nothing was sent until i Called again on Tuesday and spoke to Michelle. Everything was completed and signed and was told Underwriting was dealing with it and it would take 24 hrs. Today i cal to follow up as 24 hrs has lapsed and I am told i need to redo my medicals, why wasnt i informed of this earlier in the week, I could have arranged for this to be done sooner? This lack of communication is unprofessional and unacceptable