Client Data Mismanagement discovery life cover

On the 3rd of October, I requested that you update my debit date and account, moving it from Discovery to FNB. I was also asked to fill out the necessary form and send it back. Unfortunately, the team did not update my details as requested. On the day the debit(20th Oct) was supposed to happen, it didn’t. I followed up only to find out that my details were still not updated. As a result, I had to pay for my funeral cover via EFT but no feedback from the life insurance team. on the 29th and my life cover had still not been debited, i made another follow up. I have made multiple follow-ups and the only response I receive is an automated message saying my ticket is assigned. It’s now November, and still nothing—not even a call to see how you can assist me or provide banking details for me to pay my debit. I am also concerned about whether you are complying with the POPIA act regarding client data. I have so many Ref numbers : WRefNo#***#- -MailRef#***# MailRef#***# -WRefNo#***#- -MailRef#***#- WRefNo#***#- -MailRef#***#