Claims Department

Called in to ask how to lodge a claim on the 12/02/2018 and I Spoke to a lady by the name of Melody who she asked me 21 questions after she was done with the 21 questions she then promised that she will call me back in 2hours of which she never called me back.It took her 7day to call me back, and when she called me back she was rude me and telling how they wont pay my claim and after she just hang the phone on me just like that.I thought I was dealing with a professional company as they call themselves Discovery Life.they robbing people money they very quick to debit money from bank a/c but when is claim time they will give all the excuses on how they won't pay to claim after missing a premium and i was advised that the policy only laspsed when you have missed 3 premium.