Claim Experience From Hell

<p>I have been a policy holder of Discovery Life since 2003. They'll gladly take your monthly contributions, but please "dear customer" don't dare to try and claim. My wife has had a knee replacement operation in August 2016. In March 2017 we found out that we had a legitimate claim under the severe illness benefit. With this in mind we put in our claim on 29 March 2017. Today the claim has still not been finalised.</p> <p>Endless emails and lots of long telephone conversations have led to absolutely nowhere. Turnaround times between email correspondence varies between 7 and 14 days. Almost daily conversations with the claims department lead to nowhere. I have been promised how many times that a manager of some sort will phone me by "the end of the business day". I'm still waiting!!! The problem with Discovery is that they have become too big and they don't care about their customers. The assessor in this case does not deem it right to converse with mere mortals like "yours truly". They are hiding behind the excuse that they are waiting for an operation report. They have a statement from the Prof who performed the operation and yet they insist on the operation report. The office of the Prof is puzzled by this request and don't really know what this requirement entails.This assessor could easily have waived the requirement by now, but Discovery's arrogance is shining through. Nobody will talk to me and I ask myself the question - Who in the long run pays for their salaries? As a Financial Planner of 35 years' experience and with this debacle in mind, I'll be loath to recommend Discovery products to my clients. Is there somebody out there at Discovery, willing to actually listen to my plight?????</p> <p> </p>