Claim admin nightmare

Sequence of events as follows on the 4th of July we received notification that the Claim has been successful and that we should allow 2-3 days for the payment to reflect. Beyond this period nothing showed in the account. After numerous phone calls and e-mails from my broker it has been discovered that payment was made into a dormant account. Having submitted a proof of account to Discovery for the payment, the payment was send to an account on the system???? It does not help that we speak to a different so called claims specialist that has no solutions. If this is the kind of service you provide in settlement i don't know if i ever want to invest here again.