Claim 86057 - No feedback or updates on claim status

In my opinion this particular claim (Claim 86057) is not being dealt with sufficiently. The claim was logged on 15 August and relevant requested documents attached. The feedback to my broker was that Discovery had reviewed the claim and were satisfied and everything was in order, awaiting payment authorisation. After approximately 4 working days a second request for a certified copy of my ID was sent and I promptly rep****. My broker has been unsuccessful in extracting any further feedback and undertaking whether further detail was required. I have sent numerous mails to the claims email address with no proper reply and feedback forthcoming. I am very disappointed in the level of service and customer service. It also seems to that Discovery may have some broken customer centric process architectures and handoffs that are dis functional. We can help with that. You can get in contact with my company Convergenc3 to help you sort it out. Kind regards Johan