DS
Delreen S

1 reviews | Active since Jun 2016

10 Jun 2016, 08:17

Cancellation Policy is day-light *******

<p>I've been a long-standing customer for years now, and I need to cancel my policy as I am already adequately covered elsewhere and I need to streamline my budget. However, I try do this with Discovery Life and get told I must "give 30 days notice"... so they will effectively take off another debit off my account (without my authorisation), to take more money from me, for life cover that i no longer wish to have.... and it will go where... into their pockets. Even standard insurance doesn't work like this.. if you cancel, you cancel.. and you are covered till the last day that you paid for. Any future debit orders are cancelled.</p>

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Replies (3)
Discovery Life
Discovery Life's reply10 Jun 2016, 08:40
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life

DS
Delreen S's update10 Jun 2016, 13:38
Reviewer Update

Thank you Habibah for getting back to me so promptly and resolving my issue. Your service and response time was great, thank you.. I've already received confirmation of the exact cancellation date, and it was confirmed that my last debit was indeed my last debit. A Thank you to Wendy Msimango as well for her email confirming this with me this afternoon. All was resolved by 1pm today, thank you.

Discovery Life
Discovery Life's reply13 Jun 2016, 07:00
Official

We appreciate that you have taken the time to update your review with positive feedback and we are glad that we were able to assist resolve your complaint.

Regards

Habibah
Discovery Life