Broker/n communication with Policy Holder.

Policy *** Discovery claim In spite of all attempts to get finalization of a claim and a copy of an independent assessment of my disability (for which I am prepared to pay) Discovery Life are persistent in their stance of not communication with and/or stonewalling my request. DL have not and/or have only communicated or given feedback on my claim if I initiate communication. The latest delay is being blamed on a 'technical issue' which they 'hope' to have resolved this week, a follow through from last week?! There is no indication as to when the technical issue (which I do not believe) will be rectified, and no other way of releasing a legitimate claim. I do not believe that Discovery should be permitted to withhold a independent assessment of my disability either. My request to be communicated with has never been acknowledged and DL seem to only wish to deal with a broker and never with the insured/policy Holder/Customer ( the one who pays the premiums!!).