Broken Promises

ON the 26th October I got an email from Zanele Mbele from Discovery and she sent me some new changes on my life policy and to this day I have not received any feedback from her. Discovery has never written to me and given me updates on the policy or any changes or additions I should make since I got the policy in 2011. I just called now and again I am told that I need to wait for someone to come back to me as the department can not assist me. I am so disappointed with their service. Zanele said since my first application so much has changed with my job and education and that means I can get more cover with less premiums. This was good news to me but the only reason she came in contact with me was because I wanted to cancel the policy and go to another company. So if that did not happen discovery would have not even cared that I exists to them I am just a number. All I want is a company to care and want to HELP its clients and not just take money from them.