1 reviews | Active since Sept 2014
Billing Query
<p>I contacted Discovery Life a week ago seeking explanation on why my monthly premium has gone up for the month of October, the only response that I got was that they are processing the request on Friday morning with <span style="font-family: Calibri; font-size: 15px;">Reference number: ********** 469. Since the I have not heard from them, maybe moving my policy to Outsurance or somewhere will save me from being charged more whenever they feel</span></p>
Thank you for raising your concerns with us.
As discussed telephonically we are investigating your complaint and will provide feedback to you via email.
Regards,
Habibah
Discovery Life
Thank you for raising your concerns with us.
As discussed telephonically we are investigating your complaint and will provide feedback to you via email.
Regards,
Habibah
Discovery Life
We confirm that the complaint has been resolved.
A formal resolution letter has been forwarded to you via email.
Regards,
Habibah
DISCOVERY LIFE
We confirm that the complaint has been resolved.
A formal resolution letter has been forwarded to you via email.
Regards,
Habibah
DISCOVERY LIFE
Unfortunately I am not satisfied with your resolution because it is not making any sense from the developers perspective that a system on its own would add a product to a client and there's no application for it. The product is Vitality but the premium is collected by Life while Vitality doesn't fall under Life. This explanation can satisfy someone who never worked at Discovery and therefore I expect a better resolution/explanation
Unfortunately I am not satisfied with your resolution because it is not making any sense from the developers perspective that a system on its own would add a product to a client and there's no application for it. The product is Vitality but the premium is collected by Life while Vitality doesn't fall under Life. This explanation can satisfy someone who never worked at Discovery and therefore I expect a better resolution/explanation
Thank you for your feedback.
We have responded to you via email.
Regards,
Habibah
Discovery Life
Thank you for your feedback.
We have responded to you via email.
Regards,
Habibah
Discovery Life