Bewarn, pathetic service and no standards. Use a different FSP

Discovery deducts money from my account even after I have cancelled my life insurance policy with them. I have confirmation emails confirming that cancellation has been noted and even their system indicates that I have submitted a cancellation. Its been 4 months...

After speaking to your call center they confirmed that this was an error on their side between two departments and a manager will call me back to arrange that my 4 month premiums will be paid back to me...I was ensured that this call will take place the same day seeing that only managers can authorize this payback. 2 days have passed now and still no callback.

I guess the next thing will now be to cancel my medical aid as well as retirement portfolio with Discovery.

This is really pathetic and I refuse to accept service like this. First claims that are rejected due to “wear and tear”. Is just to convenient for your 3rd party investigators to say its wear and tear so you dont have to pay. Now this...

People bewarn... Discovery is not how we use to know them. Looks like they only focused on banking now.

I am sure someone will call me today, when you do call please make sure you know the extension of your cancellations department because the rest of my portfolio gets cancelled today.