Beneficiary Still Not Added

I have tried many times to add a beneficiary but unsuccessfully. I eventually complained on this website and then Discovery Insure contacted me. On 23 February, I e-mailed them the details of my beneficiary. I have logged into my account now, 17 March 2023, almost a month later and the website says I have not selected a beneficiary. Why is it so difficult for someone at Discovery to capture the details of a human being?