Below Average Service

Good day.

Everytime I deal with Discovery Life it's a headache. Around the 8th April I requested that my policy be cancelled because I have a another Discovery Life Policy that started and I didn't need 2. Why was I charged for May and why did I not pay a pro-rata amount for April with the balance returned to me seeing as a new policy was activated which is the reason I cancelled my previous one. I sent a email asking this question but I think the person responding to queries replies without looking at a person's policy because they told me I need to send a letter completely missing the point of my request. I then responded and didn't get a reply. This is ALWAYS the case.