PS
Phillip S

1 reviews | Active since Jan 2016

18 Jan 2022, 08:55

Be careful of Discovery Life

This company is extremely dishonest from the moment you take out a policy. I was persuaded by their broker to take out a policy. I was promised a payout at age 65. The premiums were meant to increase annually by about 8%. This is total *******. Premiums have increased from between 12% to 13%. After 10 years of payment, my premium increased by 29%....What a thank you for years of paying premiums. I was never told about this absurd increase in advance. My broker says it increased by this amount as I have not been spending R25,000 a month on my credit card. Ina addition there were claims of R17,000 on my hospital plan (which is a separate product actually) for hospital claims. In fact the claims were for medicine, under prescribed minimum benefits, doctors check ups for chronic medical issues, and blood tests at Pathcare. None of these are meant to be used as an excuse to increase premiums...They were not hospital visits but payments made for prescribed minimum benefits. Besides, I was never at any stage informed of the possibility of a 29% escalation in premiums. This is ******ion and people should be aware of the way Discovery Life operates.

0
Replies (4)
Discovery Life
Discovery Life's reply18 Jan 2022, 09:07
Official
Thank you for raising your concerns with us.

As discussed telephonically we will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply19 Jan 2022, 15:05
Official
Your complaint has been resolved and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life
PS
Phillip S's update24 Jan 2022, 06:59
Reviewer Update
This reply is completely disingenuous. Nothing has been resolved. I was sent many documents with unintelligible facts and facts yet the problem was not attended to. No mention was made about the explosion in premiums.
PS
Phillip S's update24 Jan 2022, 07:03
Reviewer Update
I meant to write above facts and figures