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EJ
Eddie J

1 reviews | Active since Jul 2016

30 Jul 2020, 11:39

Bad service from Discovery Life Claims Department

I have been trying to claim for a dreaded disease since 02/01/2020. There aren't (or so I hope) any "other" documentation they could ask for anymore. Accept for DNA samples, I think they have everything there is to give. Now it is the "3 to 5 working days" excuse you hear every week when you call. PLEASE STOP BLAMING COVID-19. Why can't I use that excuse in my industry???

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Replies (3)
Discovery Life
Discovery Life's reply30 Jul 2020, 12:33
Official
Dear Eddie J

Thank you for your post, and for raising your concerns with us. 

As discussed, kindly note that we will be escalating this matter to our Claims Management team for urgent attention. 

Regards

Precious
DISCOVERY LIFE 
Discovery Life
Discovery Life's reply03 Aug 2020, 13:43
Official
Dear Eddie J

Our Claims department have confirmed that feedback has been provided to you regarding your complaint.  The complaint has therefore been resolved.  

Regards

Precious
DISCOVERY LIFE 
EJ
Eddie J's update04 Aug 2020, 13:34
Reviewer Update
Dear Discovery L,

My complaint will be resolved the moment my claim is paid into my bank account, which hasn't happened yet. The feedback provided was that the claim has been successful.

Regards

Eddie