AN
Annalie N
1 reviews | Active since Mar 2009
20 Oct 2022, 11:38
Bad service from Discovery Life!
Discovery Life is unable to change the banking details of my policy. It is now 3 months later and many calls later! Not acceptable at all. I would not recommend Discovery Life at all! I can just imagine the day they have to pay out. What then? Bad service! Worst of all is not supervisor available as they are apparently all in meetings! (Really!!??)
Helpful (0)
Replies (3)0
Replies (3)
Discovery Life's replyOfficial
20 Oct 2022, 12:04Thank you for raising your concerns with us.
We are investigating the delays with your request, and we will provide feedback to you via email.
Regards,
Habibah
Discovery Life
We are investigating the delays with your request, and we will provide feedback to you via email.
Regards,
Habibah
Discovery Life
Discovery Life's reply20 Oct 2022, 12:04
Official
Thank you for raising your concerns with us.
We are investigating the delays with your request, and we will provide feedback to you via email.
Regards,
Habibah
Discovery Life
We are investigating the delays with your request, and we will provide feedback to you via email.
Regards,
Habibah
Discovery Life
AN
Annalie N's updateReviewer Update
20 Oct 2022, 12:44Thanks Habibah. I am still of the opinion that somebody is not doing is job. Why must a person go so far as to log a call on Hellopeter to get bank details changed?
AN
Annalie N's update20 Oct 2022, 12:44
Reviewer Update
Thanks Habibah. I am still of the opinion that somebody is not doing is job. Why must a person go so far as to log a call on Hellopeter to get bank details changed?
Discovery Life's replyOfficial
21 Oct 2022, 07:10Your complaint was resolved, and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply21 Oct 2022, 07:10
Official
Your complaint was resolved, and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life