Bad service costing me money

I have been a client at Discovery for more than 10 years and have never had a bad experience till end of 2014. I took my daughter off my medical aid and vitality so that she can start her own profile with Discovery. This resulted in my vitality to fall into total chaos. This has not been resolved since December 2014. On top of than I cancelled my existing life and annuity with Discovery and took out a new life and annuity with them with better benefits. My only problems is that I had to pay for both cancelled and new policies, life and annuity. I was told this would be sorted out and the credit used for my January 2015 instalments. Rude was my awakening when end of January my annuity was deducted for both cancelled and new policies. This is now my problem. They say they are here to assist and insure a better future for me and my family while they are now the once putting my into a financial crisis. I am not able to take time off from work to go to the bank to reverse debit orders which would also cost me money. Are there anyone out there that actually care about providing the service they promise or is it only till the deal is done.