Bad service and Discovery in breach of agreement

For those wanting life insurance or those already with Discovery, do yourself a favour and get out now.

The service is absolutely pathetic from all levels. Broker, servicing consultants, 2ICs, supervisors and even higher management.

We signed up for Discovery Life on 26 August 2021, assisted by Lenton Motlana, who assured us she has done this so many times. Offered a premium of R862 for my husband, myself and the basic cover for our kids so we can all be added onto my husbands Vitality. Upon activation 2 Sep, kids weren't there and premium went up, currently standing on R960 odd and none of my 5 kids are on. Endless battles and was then given a new quote R868.22 for everyone on 6 Sep, agreed though premium slightly higher but we just wanted it sorted. Have it on paper and telephonically agreed but Discovery will not keep to their agreement and wants to be bill us more than R1042.76 for exactly the same cover when we were offered and agreed on R868.22 including Vitality for the whole family.

We agreed to R868.22 but Discovery billing us something completely different, no where agreed upon.

Spent hours calling and sending mails but no one gets back. After a month received a mail to say thanks for giving them the opportunity to investigate... What opportunity? You ignored me! Not even management has the decency to call after numerous requests. Discovery acknowledges Lenton was at fault but refuses to amend the premium to agreed upon rate. How does someone mess it up after both 1st and 2nd quote and now we are suffering.

Spoken to Lenton Motlana, Thuli Radebe, Yolanda, Lennon, Francheska Anthony and Thabang Mathebola. Absolutely no one bothered to call back. Not even senior manager Arlene Armstrong has the decency to call back after more than 5 requests.

All I received yesterday after a month of waiting was an email filled with excuses.

Arlene Armstrong, I'm waiting on your call or I will be taking going to the Ombudsman and taking legal action against Discovery and your team as you are in breach of our agreement.

It is completely ridiculous all the stress, time and money you have cost me.

Await a call not email filled with excuses.