Bad Service

Linda lukhuleni,one of Discovery Life's agents came to my work with a brochure from Discovery Life. It was a funeral Policy with many benefits. I have an Avbob funeral policy that I also took out and he did some enquiries with him as he was working with Avbob before moving to Discovery Life. Anyway,I decided to take the Discovery Life policy with him because it had better benefits than what Avbob had offered. I gave Linda all my documentation. I was so impressed with the extra benefits,i encouraged my boss to also switch from Avbob to Discovery Life. He went to set up the policy and everything was fine. He called me for me and my families ID copies and how they were related to me. A week or 2 later he calls me for me and my boss's banking details. I asked him for what was it,he explained that it was for my 17℅ payback bonus. I was very impressed and asked him how much was it. He said he would call me back with the amount. He then called me back saying that I would get R400.00 back and that I would be paying R319.00 a month. He first asked me if I wanted the policy that wouldn't give me a payback but a higher cover or the policy with a payback and we agreed on the phone for the one with the payback bonus. He also asked me for my boss's ID copies and who her family members were. Got off the phone with him. Two weeks went past and there was no response from Linda. I then sent him a WhatsApp message asking him when i would receive the money from the payback. His response was that I didn't take the one with the payback. I was so furious with him and asked him how was that possible because that was not the one I had chosen. I told him how i am disliking his dishonesty and he promised that he would fix it and that he would come to my office to sort it out. More weeks passed by,there was no sign of Linda. I asked him over WhatsApp when he was coming as I was still waiting. There was no reply. He called me on 8 January asking me if me when would I be at the office and I said on the 10th of the office. He then promised to come and see me. The 10th passed and still there was no sign of him. When I got my payslips it stated that both the policies were being deducted from my salary. He was suppose to cancel the Avbob as he now moved me to Discovery Life. I mean I am a single parent. I cannot afford two funeral policies. I was so fed up I took to my phone and WhatsApped him and explained that I wasnted him to cancel my policy with them and that I will put them on hello peter for this that he is doing. I told him that I do not want to do business with him as he is acting shady. This was his mess that he got us both into and instead of fixing it. He is avoiding me. I am very upset and hope nobody else has to experience such bad and shady service.