Bad Service

I took out a life insurance policy with Discovery in September in order to retain my Vitality membership since I planned to cancel my medical aid effective 30 Nov. When I spoke to your financial advisor, I specifically asked if my son would be able to stay on Vitality (as he is currently) and I was assured by Miss Y Gounden that it's possible, as long as we add a small benefit for him on my policy. I was then contacted by one of the Vitality team lead members in November, who informed me that my Vitality membership would continue, but not my son’s and that he has to take out his own life insurance to qualify. This information should have been given to me at the time of quotation, as it would have prevented me from taking out a policy with you. I trusted that your financial adviser gave me accurate information, and there was no reason for me to question that at the time. I've since cancelled my other life insurance policy, and having to get other quotations and going for blood tests again would be an extremely long and frustrating process.

I also advised that I was going to be out of the country for most of the November and requested to give the matter some urgent attention. I was contacted by Miss Y Gounden, who informed me that she forgot to ask how old my son was when she gave me the quoation and assumed that he was under 18 years, and that she doesn’t think that an exception can be made but will follow up with her manager. I have had no feedback since then and I find it extremely frustrating and unacceptable that I am paying for something other than what was “sold” to me.