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Anthony D

1 reviews | Active since Oct 2012

22 Aug 2017, 08:31

Bad Service

Discovery takes a debit order after confirming on the 17/8/2017 that they will not take a debit order. They admit that this was a mistake. however they will not refund the client unless the client fills in forms and jumps through hoops because they cannot refund the client money taken in error without the clients input. So Discovery can take your money but wont give it back unless you beg for the money back

0
Replies (2)
Discovery Life
Discovery Life's reply22 Aug 2017, 09:49
Official

Thank you for raising your concerns with us.

As discussed telephonically we are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life

Best regards,

Discovery Life
Discovery Life's reply23 Aug 2017, 17:00
Official

Your complaint has been resolved and formal feedback has been emailed to you,

Regards,

Habibah
Discovery Life

Best regards,