TK
Tesh K
1 reviews | Active since Jun 2019
04 Apr 2023, 11:17
BAD SERVICE
I usually receive cash back every year in February, but Discovery has changed a lot and there's not customer service. Its April now and I haven't received my cash back and I have been sending emails and it has been a NO WIN situation. I think after all these years we've exhausted each others relationship. It sad how you guys treat your customers of many years.
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Replies (2)
Discovery Life's replyOfficial
04 Apr 2023, 12:13Thank you for raising your concerns with us.
Your complaint has been referred to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Habibah
Discovery Life
Your complaint has been referred to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Habibah
Discovery Life
Discovery Life's reply04 Apr 2023, 12:13
Official
Thank you for raising your concerns with us.
Your complaint has been referred to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Habibah
Discovery Life
Your complaint has been referred to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Habibah
Discovery Life
TK
Tesh K's updateReviewer Update
04 Apr 2023, 12:35The same Phakama Administration who knew nothing when my policy was cancelled out of no reason last year?
TK
Tesh K's update04 Apr 2023, 12:35
Reviewer Update
The same Phakama Administration who knew nothing when my policy was cancelled out of no reason last year?