BAD CUSTOMER SERVICE

***/*** Poor Customer Service: I sent a email with specific information that I require on my policy on the 8th May 2023 - no response. Sent another follow up mail on the 11 May 2023 to Thulile Dlamini giving her my original request - once again no response. Sent a mail to email to an alternate email: lifeclaimsreq@disc. No response. On the 18th sent my original mail to Dominique Pillay advising her I did not get a response from my original mail - once again no response. I appears that the agent at discovery do not adhere to the clients instructions and request. There is no leadership taking accountability. Bad customer service. Poorly trained and uninformed representatives with a lack of resolution. I had to post this to Hellopeter for trying to get my issue resolved.