Bad Bad Service Discovery Life

I have had absolutely bad experiences from Discovery Life in a time of grief. In October 2023 I have taken out a life policy for my brother witch was in good health and he was accepted onto the policy with no waiting period or exclusions. On the 8th of April 2024 my brother have passed suddenly to a heart attack. I have emailed/ contacted Discovery Life and send through documents they have requested numerous times. My brother had a temporary id because his id got ******. I received an email requesting for the id document because the temporary id is a birth certificate and not an id document but clearly stated on the top of the document identity document. They never ever give you any feedback unless I phone myself. I will never ever take out a life policy ever again with Discovery Life they are *********** in their work. But when they were getting monthly premiums they are happy but now when they need to finalise a claim they absolutely don't have a time frame.