Appointment not kept

I recently app**** to have my current retirement annuities and life policies merged into a Discovery Life policy. On 08/03/2016, I received a call from Diva at your Life center to arrange for a nurse to conduct the required tests. An appointment was made for Thursday (yesterday) at 14:00 at my place of employ. <br> I did not receive a confirmatory text of our appointment and the nurse failed to arrive for the appointment and I received no call or notice in this regard.<br> <br> I questioned whether I perhaps had the date and time incorrect and this morning contacted Discovery life to confirm the date. This was an extremely taxing process. I receive a voice message on Diva's number and was transferred alternatively provided three alternate numbers to call (life underwriting, direct number and smart service center) and I have still not been able to make contact in this regard. The last consultant I spoke to could not confirm that the appointment even reflected on their system and he recommended I try the Smart Services center which I called at roughly 10:00 and received an automated message requesting I leave a message. <br> What a disappointing start to my exposure to the Life product!