Appalling service, no communication

<p>I have requested a life cover in April, the consultant I dealt with said I would get emails about my quote, nothing has arrived. I did get a nurse visit, she said I would hear something from someone within 2 hours of her visit, a week later I had to phone, only to be told there is no record yet to give it two days. Yet another 2 weeks go by, still no communication. Then I have to contact your company again via email, only to be asked to verify my ID number, which I did. Still no reply. Last week Wednesday I phoned and was eventually told that my policy has been approved but no one told me. I asked if they can only start from July 2017 as I have not cancelled my policy with the other company yet. Your consultant said I should send a sign letter explaining my situation, which I have done, but there is STILL no communication. <br />I am actually appalled at this service, I wanted to change companies because of all the rave I have heard about Discovery, but I am bitterly disappointed. I am still waiting for all the promised emails from every consultant I have dealt with. Is this actually worth my time and effort? I haven't even signed anything and I am already regretting my decision.Clearly your company doesn't need my business. I am normally have lots of patience, but after almost 2 months of poor assistance, I feel it's time to talk to someone who can actually assist me, or I will go to another company who will be willing to help me. I never approved any quote to date and I will be highly, highly annoyed if I get billed by Discovery and the other company as I can't afford both amounts to come off my account.</p>