ANNOYED AND ANGRY. I AM OVERCHARGED. FIX THIS

I am writing this with a heavy heart. I am very disappointed in the way in which Multicover and Discovery are handling my query and I had to come on this platform since I sent an email 6 days ago and no one had the decency to even contact me. I am very tired of writing emails every month to address the same issue and not being resolved. I am being overcharged on my monthly premiums by Discovery Life and this is not the same premium amount I have signed for. The Multicover people (Jan Thema and Masego) to be specific are not helpful in any way because even after raising my issue with them 6 days ago no one bothered to respond or call me. FIX THIS NOW