After Sales Service

There is a very disturbing trend in the South African life insurance industry. <br> <br> Once a consultant has made a deal on a life cover you are no longer of value, but while you are in the process of purchasing youll be chased like you are skipping the country and youll never be back.<br> <br> I had a life and disability cover with PPS. Because the broker failed to communicate with me when I wanted some adjustments to be made on the policy that had nothing to do with his commission. He ignored my calls and emails. Then I decided to cancel the policy.<br> <br> Now I am faced with the same dilemma at Discovery life. I recently purchased a life and disability cover. I requested the consultant to send me the policy number and to advise when the first premium will be debited before month end so that I can make necessary adjustments to my vitality membership, will and trust. November is over, its a new month and I haven't heard anything from my consultant.<br> <br> I had to inconvenience the call centre to force my vitality to be activated with immediate effect because they thought it will be for Jan 2016.<br> <br> My request is to cancel the policy and give business to a deserving consultant.