1 reviews | Active since Sept 2017
ADMIT COMPLEX PRODUCT & GET EMAIL ABOUT OPENING A BANK?
After 3 months of failing to live up to obligations as marketed and per policy... STAFF DINT EVEN UNDERSTAND THE PRODUCTS AND NOW THEY ADMIT TO THE COMPLEXITY... this is the reply... and STILL WAITING FOR REIMBUR*****TS... DON'T GET LOCKED IN!!
Reply from CEO office...
I would ask you please to bear in mind not only the benefits of integrated products, but also their complexity. When an issue arises, this too is integrated as is the resolution, which is frequently system-based. For this reason, resolution is often not instantaneous and your patience in this regard is appreciated.
I hope that all your matters have been adequately addressed and that you are comfortable with the resolution provided. (STILL WAITING!!!!)
Kind regards Lorraine Dos Santos
Thank you for raising your concerns with us.
Your complaint has come through to Discovery Life. We have accessed your information and cannot find any outstanding queries with us. Can you kindly provide us with the relevant information via email so that we can assist accordingly or refer your complaint to the relevant department/company.
Regards,
Habibah
Discovery Life
Thank you for raising your concerns with us.
Your complaint has come through to Discovery Life. We have accessed your information and cannot find any outstanding queries with us. Can you kindly provide us with the relevant information via email so that we can assist accordingly or refer your complaint to the relevant department/company.
Regards,
Habibah
Discovery Life