Activation of discovery life and vitality

On 23 March I and my husband have apply for discovery life and vitality. the consultant have contact me to get all my information for discovery life. On the 30 March the blood test were done and have been send to the labs. On 6 april my husbands life insurance and vitality were activated. I have mailed Michelle Ersuan (consultant) a couple of times to find out when will my stuff be activated. Sometimes she will answet my emails other times not. On 11 April she phoned me to get some information. After a couple of days I have mailed her again without any respons. I have also phoned her office and cellphone number without any answer. On Friday (15 April) she have phone and said I will receice my documents the same day or Monday (18 April). I have mailed her on Monday and Tuesday (20 april) without any response. I don't know what to do anymore to get response to know when my stuff will be activated. I am now really fedup for this long waiting period to activate my stuff and I dont get any feedback. It is really bad service!!