A very disappointing service I received from Discovery Life

Hi my name is Mbanyana Khaliphile, I received a very disappointing service at Discovery Funerals in October 2019. The thing is I placed everyone in my family under a cover of R20 000 each in my Discovery Funeral Policy, then it happened that on the 3rd of October I lost my Sister and I had to make a claim from my Discovery Funeral Policy and I didn't made that claim on the 7th of October 2019.

The biggest shock I got was when I received about R15 000 on my bank account instead of the full cover amount of R20 000 of wich I called the broker that I joined the policy with her name is Nomfundo Tatayi and report the matter to her that I received R15 000 instead of R20 000 and she said she will pass the matter to her Sales Manager and I will surely receive my balance by Monday the 14th of October 2019...but up until this day I haven't received my balance of R5 000 from Discovery Funerals/Life.

During November 2019 both the broker and her Sales manager Mr Mpho Khetsiwe visited me at my place to tell me about the complain I had made and how far is are they with the process and they said I would be pain my money within 5 working days but nothing was paid, they kept making promises until it was December holidays.

January 2020 I kept writhing texts to the brokers WhatsApp trying to setup a meeting with both her and her sales manager but she never replies anymore, she only replies by telling that "don't talk as if your money is with me" Those are her words.

I wrote a post on Discovery South Africa's wall on Facebook this past Tuesday and they reply saying I must inbox my details of wich I did but up until today they never came back to me.

I'm so disappointed in Discovery and u still need my balance even now. I have a screen shot of my chat with the broker I have screen shots of Discovery South Africa's reply on my post.. I need clarity