LE
Linda E

1 reviews | Active since Apr 2017

05 Apr 2017, 19:42

20 days and no response

<p>I have contact Discovery Life on the 15th of March regarding information and a query regarding a claim. I've contacted them 11 times since then and still no response. Ive no contacted the Ombudsman. I cant believe they have such little regard for their clients. A response from discovery wont help and wont make a difference as one should not have to go this route to get assistance. I will wait to hear from the Ombudsman.</p>

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Replies (2)
Discovery Life
Discovery Life's reply06 Apr 2017, 08:46
Official

Thank you for raising your concerns with us.

We have escalated your complaint to the Claims Management Team for further assistance and feedback. They will be contact with you regarding your claim.

Regards,

Habibah
Discovery Life

Discovery Life
Discovery Life's reply06 Apr 2017, 14:53
Official

We confirm that your complaint has been resolved.

A formal resolution letter has been sent to you via email.

Regards,

Habibah
Discovery Life