Zero service levels

If i could give a zero star i would - Discovery Insure does not put their customers first . They are using sub standard service providers - in this instance MyGlass.. my claim goes back to Nov 2023 and , after about 6+ attempts from Myglass , my skylights leaked terribly with the rain storm last night . Discovery is still using this service provider , Disvovery does not return phone calls , they keep appointing assessors , who corroborate the issue and yet they keep sending the same useless service provider . Now they are asking me to do their job for them - without paying me and that i must find a service provider.. absolutely unacceptable for the fees this company is raking in