Zero service from Discovery insure

We had a geaser leak at our property on the the 14th of February 2026. We're tried to to contact discovery insure to arrange for them to arrange an inspection. Plumber arrived on Sunday 15 Feb and left without giving us a reason why it will not be replaced. Wednesday 18 February we have not heard a word from Discovery insure regarding the issue. I contacted my financial adviser to try and escalate the problem. They informed us that the geaser was under warranty and the supplier would be need to replace the geaser. No communication from Discovery Insure. I have never received such poor service from anyone. This will result in us changing all our insurances with discovery to a compitent insurance company