ZERO SERVICE DELIVERY on my Vehicle Accident Claim

<p>2 Weeks ago I was in an accident where a vehicle drove into the left side of me. When I wanted to log the claim I decided to use the app and after a ****th application I was sent an sms with the claims numer, the person who will be dealing with my claim and the number of their office for in case I have any questions. When I didn't hear anything back i took the liberty of calling them and then my claims number didn't exist, the persons name i was smsed did not exist and i at some pont had one of the ladies s****** at me when I asked "what now" I was put on hold 3 times and everytime the call dropped. When I then phone back I had to give ALL my information again to confirm that it's really me, baring in mind that when I logged the claim online no one bothered me with any of these questions...</p> <p> </p> <p>Needless to say the person did exist but still the claims number was not valid. We them went through the painstakingly long process of logging the claim over the phone. And I was assured by Thabang that I would get a call regarding the assessment of my vehicle.</p> <p> </p> <p>Monday afternoon I received this call and I went through to the DALL'S in Montegue Gardens for the assessment. He took pictures and told me that Discovery would get back to me by the very next day or the day after. I didn't receive any messages or phonecalls from them the whole week and eventually I decided to give them a call a whole week after the assessment which is today.</p> <p> </p> <p>The gentlemen on the phone informed me that the claims number, damamge and place that would fix my car was confirmed but he couldn't seem to se why there was a delay. He said he has pushed the claim to go ahead and someone would be in contact with me asap.</p> <p> </p> <p>To be totally honost I do not have the confidence that ANYONE will be phoning me back and that this thing will be resolved soon. I am also not comfortable with the place that will be fixing my vehicle!!! I have never heard of this place and for the amount of damage and money it will cost to fix I would like to have the option of a reputable service provider.</p> <p> </p> <p>I am SOOOOOOOO disappointed in this company and how they deal with their customers. they easily take your money and put it up when they want but when it comes to service delivery (That I have paid for) they drag their feet. I also have a medical aid with them that, thank the lord I have not had to use as I have not been needing to be checked into the hospital but I really am worried that if that even happens they will leave me for dead with the tardiness they deal with your portfolio.</p> <p> </p> <p>Very disappointed and worried customer!!!!!</p>